Following the recent government guidance, we would like to reassure you we are remaining open for business. As a ‘hardware store’ and supplying contractors on various essential projects such as NHS works, we are classed as an ‘essential business’ under government guidelines.
As most of our staff are working from home, the best way to contact us currently is via email:
Sales enquiries: firstname.lastname@example.org
Customer services: email@example.com
If you need to speak to somebody more urgently, you can call 01302 763 822. Please note due to call volumes this line may be busy.
If this is the case, please send an email to firstname.lastname@example.org with ‘Callback – Urgent’ as the subject line and we will call you back within a few minutes.
Most office staff are working from home and are able to access emails as normal. One phone line is still open but you may experience longer holding times than normal so would encourage use of email wherever possible. Our trade counter is now only a collection point for pre-orders. Our own fleet of vans is operational as normal, and courier services are still making collections and delivering the large majority of orders next-day, although service is obviously not at the normal level.
We are thankful to report that none of our staff have yet become infected with the virus, however we do have several staff who have placed themselves in self-isolation. This is having an impact on our ability to maintain our service levels, especially response times and also meeting required/promised delivery dates. Please understand this situation is beyond our control and be assured we are doing everything within our power to uphold our usual high standards.
Most products across our range are still well stocked, although we are out of some of the highest demand products. For most of these however, we have alternatives available, or replacements due in soon. Careful rationing and refusing orders from non-account customers has enabled us to continue supply to our loyal customers.
Stock levels on respiratory protective equipment are very low due to our suppliers prioritising the NHS, a decision we thoroughly support. In the light of this we would advise that instead of having many operatives working in dusty areas, dust generating tasks are carried out in dedicated cutting areas with a minimum of operatives to make masks last as long as possible.
We would like to thank you for your cooperation and understanding in these difficult times, we are financially secure, not going anywhere and will weather this storm together!